Customer Service +44 (0)75155 39029

T & C’s and Returns

Welcome to the RedDog Design Ltd terms and conditions for use. These Terms and Conditions apply to the use of this website at By accessing the website and/or placing an order, you agree to be bound by these terms and conditions.

The website is operated by: RedDog Design Ltd, a company registered in England and Wales, whose registered office is Linden House, Monk Street, Abergavenny, United Kingdon NP7 5NF. Our company registration number is 7201591. Our contact details are as follows: Trading address: The Dog House, Llanvihangel Gobion, Nr Abergavenny, Monmouthshire, NP7 9AY.
General email: Telephone number: +44 (0) 75155039029.

1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 If you have any concerns about material on our site, please contact us by email at RedDog Design Ltd.

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse in our discretion to accept an order:
1. where we cannot obtain authorisation for your payment;
2. if there has been a pricing or product description error; or
3. if you do not meet any eligibility criteria set out in our terms and conditions.
4. where goods ordered by you are not available.
Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

3.1 All prices excludes VAT. RedDog is not registered for VAT.
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
3.3 Prices are subject to any alteration.

4.1 We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within 7 days of your order, depending on your country.
4.2 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 5 working days of the delivery of the goods in question.
4.3 If you do not receive goods ordered by you within 7 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 days of our maximum delivery period of 7 from the date on which you ordered the goods.
4.4 Delivery charges within UK: £1. We are using Royal Mail Second Class for our UK deliveries – should you wish a tracked delivery at cost, please select Next Day option.
4.5 European/Worldwide delivery charges £8.95- £14.95. Delivery times can vary depending on the destination country. We aim to have goods with you within 5-14 working days. Overseas items ship via Royal Mail/Parcel Force. Heavier overseas multible orders might be sent in two or more parcels.


You have the right to return your order within the 7 days cancellation time, at your cost. Please note, all products must be undamaged, unused and in it’s original packaging for a full refund less P&P. We will use  Paypal or Bacs for the refund, primarily. We reserve the rights to refuse a refund, should the product/s not fulfil this requirement. We recommend returning our products with a Tracked service.

Returns address: RedDog Design Ltd, The Dog House/Ty Corner, Llanvihangel Gobion, Monmouthshire NP7 9AY, UK

6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 5 working days of the delivery of the goods in question.
6.2 If you notify a problem to us under this condition, our only obligation will be, at your option:
1. to make good any shortage or non-delivery;
2. to replace or repair any goods that are damaged or defective; or
3. to refund to you the amount paid by you for the goods in question in whatever way we choose.
6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7.1 This section applies to consumers only (and not to businesses or other organisations) who order goods.
7.2 If you wish to cancel your order:
1. you can notify us by email to before we have dispatched the goods to you; or
2. where goods have already been dispatched to you, by returning goods to us in accordance with                 clause 4.2 above.
7.3 You can return goods, undamaged, unused and in it’s original packaging, for any reason within 7 days of receipt for a full refund less P&P. The cost of returning the bought products shall be borne by you, the customer.
7.4 Upon receipt of the goods we will give you a full refund of the amount paid for the product less P&P.

8.1 You are not permitted to copy, print and download extracts from this Website without prior permission.
8.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of such material other than in accordance with this clause for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use such material automatically terminates and you must immediately destroy any such material.
8.3 Subject to this clause, no part of such materials may be reproduced, displayed, modified, sold or stored without our prior written permission.
8.4 Any rights not expressly granted in these terms are reserved.

9.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
9.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice.
10.2 The material on this Website is provided as it is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

RedDog Limited is committed to preserving the privacy of all visitors to our website at Please read the following privacy policy to understand how we use and protect the information that you provide to us. For the purposes of the Data protection Act 1998, the Data Controller is RedDog Design Ltd of The Dog House, Llanvihangel Gobion, Nr Abergavenny, Monmouthshire, NP7 9AY. By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

When you visit, register or order products or services on you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us. To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

Your information will enable us to provide you with access to all parts of our website and to supply the goods, services or information you have requested. It will enable you to participate in interactive features of our service, when you choose to do so. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

We employ security measures to protect, so far as reasonably possible, your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will not retain your financial information and this is automatically destroyed after payment has been processed.

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to